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Website Terms of Use

Last Updated: October 2025

Introduction

Welcome to the YK Massages website (https://www.ykmassages.co.uk/). These Terms of Use (“Terms”) govern your access to and use of our website and services.

Company Details:

  • Trading Name: YK Massages
  • Company Name: THE WELLNESS WELL LTD
  • Company Number: 12345040
  • Registered in England and Wales
  • Email: info@ykwellness.co.uk

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Definitions

  • “We,” “us,” “our,” “the Company” refers to THE WELLNESS WELL LTD trading as YK Massages
  • “You,” “your” refers to the user or client
  • “Services” refers to massage therapy, osteopathy, sports therapy, and related wellness treatments
  • “Website” refers to https://www.ykmassages.co.uk/ and associated pages
  • “Content” refers to all information, text, images, and materials on the website

Use of Website

Permitted Use

You may use our website to:

  • Browse information about our services
  • Book appointments through authorized platforms
  • Contact us for inquiries
  • Access educational content and resources

Prohibited Use

You must not:

  • Use the website for unlawful purposes or in violation of these Terms
  • Attempt to gain unauthorised access to our systems or networks
  • Transmit viruses, malware, or harmful code
  • Scrape, copy, or reproduce content without permission
  • Impersonate others or provide false information
  • Interfere with the website’s functionality or security
  • Use automated systems (bots, scrapers) without authorisation
  • Post offensive, defamatory, or inappropriate content
  • Infringe on intellectual property rights

Booking and Appointments

Making Bookings

Appointments can be booked through:

  • Our website booking system
  • Authorised third-party platforms (Fresha, Treatwell)
  • Direct contact via phone or email

When booking, you must:

  • Provide accurate and complete information
  • Disclose relevant health conditions and medical history
  • Be at least 18 years old (or have parental/guardian consent)
  • Agree to our cancellation and payment terms

Confirmation

Bookings are confirmed when:

  • You receive a confirmation email or message
  • Payment (if required) has been processed
  • Availability has been verified

We reserve the right to refuse or cancel bookings at our discretion.

Health Information

You must inform us of:

  • Current medical conditions or injuries
  • Allergies or sensitivities
  • Medications you’re taking
  • Previous surgeries or treatments
  • Pregnancy or recent childbirth
  • Any factors that may affect treatment

Failure to disclose relevant health information may affect treatment safety and effectiveness.

Cancellation and Rescheduling

Client Cancellations

  • Notice Period: Minimum 24 hours’ notice required for cancellations or changes
  • Late Cancellations: Cancellations with less than 24 hours’ notice may incur a 50% charge
  • No-Shows: Failure to attend without notice may result in a 100% charge
  • Repeated No-Shows: May result in booking privileges being suspended

Our Right to Cancel

We may cancel or reschedule appointments due to:

  • Practitioner illness or emergency
  • Facility issues or closures
  • Circumstances beyond our control

In such cases, we will:

  • Notify you as soon as possible
  • Offer alternative appointment times
  • Provide a full refund if rescheduling isn’t suitable

Payment Terms

Pricing

  • Prices are displayed on our website and booking platforms
  • Prices are in British Pounds (GBP) and include VAT where applicable
  • Prices may change without notice (doesn’t affect existing bookings)

Payment Methods

We accept:

  • Credit and debit cards
  • Payment through authorized booking platforms
  • Other methods as advertised

Payment Processing

  • Payment is typically required at the time of booking or service
  • Payment information is processed securely through third-party providers
  • We do not store full payment card details

Refunds

Refunds are provided:

  • For cancellations made within our policy terms
  • If we cancel your appointment
  • In exceptional circumstances at our discretion

Refunds are processed within 5-10 business days.

Services and Treatment

Nature of Services

Our services are provided by qualified massage therapists, osteopaths, and sports therapists. Treatments are:

  • Tailored to individual client needs
  • Based on professional assessment
  • Subject to practitioner discretion

Not Medical Services

Our services are complementary wellness treatments. We:

  • Do not diagnose medical conditions
  • Do not replace medical care or advice
  • Recommend consulting healthcare professionals for medical concerns
  • May refuse treatment if medical care is more appropriate

Treatment Outcomes

While we strive for the best results:

  • Individual outcomes vary
  • We cannot guarantee specific results
  • Benefits may require multiple sessions
  • Some conditions may not respond to our treatments

Contraindications

Treatment may not be suitable if you have:

  • Certain medical conditions or injuries
  • Acute infections or inflammation
  • Uncontrolled medical conditions
  • Other contraindications identified during consultation

We reserve the right to refuse treatment if we believe it may be unsafe or inappropriate.

Intellectual Property

Our Content

All content on this website is owned by or licensed to THE WELLNESS WELL LTD, including:

  • Text, images, and graphics
  • Logos and branding
  • Design and layout
  • Videos and multimedia

This content is protected by copyright, trademark, and other intellectual property laws.

Your Rights

You may:

  • View and use the website for personal, non-commercial purposes
  • Print or download content for personal reference
  • Share links to our content on social media

You may not:

  • Copy, reproduce, or republish content without permission
  • Use our branding or logos without authorisation
  • Modify or create derivative works
  • Use content for commercial purposes

User-Generated Content

If you submit content (reviews, testimonials, photos):

  • You grant us a license to use, display, and share this content
  • You confirm you have rights to submit the content
  • You agree it doesn’t violate any laws or third-party rights
  • We may moderate, edit, or remove content at our discretion

Liability and Disclaimers

Website Availability

While we strive for continuous availability:

  • The website is provided “as is” without warranties
  • We don’t guarantee uninterrupted or error-free access
  • Content may contain inaccuracies or be outdated
  • We may suspend or modify the website without notice

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, consequential, or incidental damages
  • Our liability is limited to the amount paid for the service in question
  • We are not liable for losses caused by factors beyond our control

Exceptions

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

Third-Party Links

Our website may link to third-party websites. We are not responsible for:

  • Content on external websites
  • Privacy practices of third parties
  • Products or services offered by others

Use third-party websites at your own risk.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

Key points:

  • We process data in accordance with UK GDPR
  • Health information requires explicit consent
  • You have rights regarding your personal data
  • See our full Privacy Policy for details

Health and Safety

COVID-19 and Infectious Diseases

We maintain health and safety protocols:

  • Regular cleaning and sanitization
  • Practitioner hygiene standards
  • PPE when appropriate
  • Social distancing where possible

You must inform us if you:

  • Have symptoms of infectious illness
  • Have been exposed to contagious diseases
  • Are required to isolate or quarantine

We reserve the right to refuse treatment if we believe there’s a health risk.

Facility Safety

Our facility at Westway Sports & Fitness Centre:

  • Meets health and safety standards
  • Is regularly maintained and inspected
  • Has appropriate insurance coverage

Report any safety concerns immediately.

Client Conduct

When attending appointments, you must:

  • Arrive on time (or inform us of delays)
  • Follow practitioner instructions
  • Treat staff with respect and courtesy
  • Respect other clients’ privacy
  • Follow facility rules and regulations
  • Maintain appropriate hygiene

We reserve the right to:

  • Refuse service for inappropriate behavior
  • Terminate treatment if conduct is unacceptable
  • Ban clients who violate policies or behave inappropriately

Professional Standards

Our practitioners:

  • Are qualified and registered with relevant professional bodies
  • Maintain professional indemnity insurance
  • Follow ethical codes of conduct
  • Engage in continuing professional development
  • Operate within their scope of practice

Complaints and Disputes

Making Complaints

If you’re unhappy with our service:

  1. Contact us directly at info@ykwellness.co.uk
  2. Provide details of your concern
  3. Allow us reasonable time to investigate and respond
  4. We aim to resolve complaints within 14 days

Dispute Resolution

In the event of a dispute:

  • We encourage informal resolution through communication
  • You may seek advice from consumer protection services
  • Formal legal action is a last resort

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may be communicated via:

  • Email notification
  • Website banner or notice
  • Social media announcement

Your continued use after changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary. The remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and THE WELLNESS WELL LTD regarding use of our website and services.

Contact Information

For questions about these Terms or our services:

Company Name: THE WELLNESS WELL LTD
Trading As: YK Massages
Company Number: 12345040
Email: info@ykwellness.co.uk
Website: https://www.ykmassages.co.uk/

Business Hours

Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 9:00 AM – 6:00 PM

Acknowledgment

By using our website and services, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You consent to our Privacy Policy
  • You are at least 18 years old or have parental/guardian consent
  • The information you provide is accurate and complete

Thank you for choosing YK Massages for your wellness needs.